Frequently Asked Questions
Everything you need to know about shopping at FoodSocial Market.
How do you ensure the freshness of perishable items during shipping?
We use eco-friendly insulated packaging and gel ice packs to maintain optimal temperatures. All perishable orders are shipped via expedited delivery to ensure they arrive fresh at your doorstep.
What is your return policy for food products?
Due to the nature of our products, we cannot accept returns on food items. However, if your order arrives damaged or is incorrect, please contact our support team within 48 hours for a full refund or replacement.
Do you offer international shipping?
Currently, FoodSocial Market only ships within the continental United States to guarantee the quality and safety of our artisanal food products during transit.
How can I track my order?
Once your order is processed, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
Are your products suitable for specific dietary restrictions?
We curate a wide range of products including gluten-free, vegan, and keto-friendly options. Each product page features a detailed ingredient list and allergen information to help you shop safely.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.